Frequently Asked Questions

Shipping Information

How long does shipping take?

Shipping times vary based on your location:

  • United States: 5–12 business days
  • International: 7–15 business days

How much does shipping cost?

Shipping costs depend on the size and destination of your order. Exact rates will be calculated during checkout.

Generally:

  • Standard Shipping : 4.95$
  • Premium Insured Shipping: 9.95$

Can I track my order?

Yes! After your order is shipped, you’ll receive an email with a tracking number. Use it to monitor your package’s journey.

What if my order is delayed, lost, or damaged?

If your order is delayed, lost, or arrives damaged, contact us at support@doceify.com for assistance. We’ll resolve the issue, either by sending a replacement or issuing a refund.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and include proof of purchase.

How do I initiate a return?

To start a return, email us at support@doceify.com with your order number and reason for return. We’ll provide detailed instructions.

How long does it take to process a refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method.

Orders and Payments

Can I cancel or modify my order after placing it?

You can cancel or modify your order within 24 hours of purchase. Contact us as soon as possible for assistance.

What payment methods do you accept?

We accept all major credit cards, and other secure payment methods.

Is my payment information secure?

Absolutely. We use trusted payment gateways with SSL encryption to protect your information.

Product Information

How do I find the right product for me?

Each product page includes detailed descriptions, features, and usage instructions. If you have additional questions, reach out to our team.

Do your products have warranties?

Many products include warranties. Check the product page or contact us for specific warranty details.

Customer Support

How do I contact customer support?

We’re here to help!

  • Email: support@doceify.com
  • Phone Number: +44 7366428404
  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

What if my question isn’t listed here?

Feel free to email us at support@doceify.com, and our team will assist you promptly.